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Frequently Asked Questions

Find answers to common questions about Makutano Kivu Resort. Can't find what you're looking for? Contact us directly!

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Booking & Reservations

How do I make a reservation?

What is your cancellation policy?

What are the check-in and check-out times?

Do you require a deposit when booking?

Rooms & Amenities

What types of rooms do you offer?

What amenities are included in the rooms?

Is WiFi available?

Do you have parking available?

Location & Transport

Where is Makutano Kivu Resort located?

How far is the resort from Kigali International Airport?

Do you provide airport transfers?

What attractions are nearby?

Dining & Food

Do you have a restaurant on-site?

What meal times do you serve?

Can you accommodate dietary restrictions?

Is breakfast included in the room rate?

Activities & Recreation

What activities are available at the resort?

Do I need to book activities in advance?

Are water activities safe? Do you provide equipment?

Is the resort suitable for families with children?

Payment & Policies

What payment methods do you accept?

Are pets allowed?

Is smoking allowed?

Do you have laundry services?

What should I do in case of emergency?

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Makutano Kivu Resort • Rubavu (Gisenyi), Rwanda • 77W7+RQ Rubavu