Makutano Kivu Resort building exterior
Premium Facilities

Amenities &
Services

Everything you need for a comfortable and memorable stay. From modern facilities to exceptional services, we've thought of every detail

Free WiFi
Restaurant & Bar
Free Parking
24/7 Reception
Essential Features

Resort Facilities

Modern amenities designed for your comfort and convenience

Restaurant & Bar

Full-Service Dining

Our spacious restaurant serves authentic Rwandan cuisine and international favorites throughout the day. Enjoy your meals with stunning Lake Kivu views.

Breakfast buffet (6:00-10:00 AM)
À la carte lunch & dinner
Full bar service
Room service available
Dietary options available
Lakeside seating

Reception & Concierge

24/7 Assistance

Our friendly reception and concierge team is available round-the-clock to assist with any request and ensure your stay is perfect.

24/7 front desk service
Tour booking assistance
Luggage storage
Airport transfers
Local information
Multilingual staff

High-Speed WiFi

Complimentary high-speed internet throughout the property, including all rooms and common areas.

Free for All Guests

Free Parking

Secure on-site parking available for all guests. Spacious lot with 24/7 access and security monitoring.

Complimentary & Secure

Laundry Service

Professional laundry and dry cleaning services available. Same-day service for urgent requests.

Available Daily

Garden & Grounds

Beautiful landscaped gardens with seating areas perfect for relaxation and enjoying the natural surroundings.

Peaceful Setting

Private Lakefront

Direct access to Lake Kivu with private beach area, perfect for swimming and water activities.

Exclusive Access

Event Spaces

Versatile spaces for meetings, celebrations, and special events. Professional setup and catering available.

By Arrangement
Room Amenities

In-Room Features

Every room is equipped with modern amenities for your comfort

Comfort

  • Quality bedding & linens
  • Air conditioning
  • Ceiling fan
  • Seating area

Technology

  • Flat-screen TV
  • Free WiFi
  • Power outlets
  • Telephone

Bathroom

  • Private bathroom
  • Hot water 24/7
  • Premium toiletries
  • Fresh towels

Convenience

  • Mini bar
  • In-room safe
  • Wardrobe/closet
  • Daily housekeeping

Premium Suite Features

Upgrade to our premium suites for additional luxury amenities

Extra Space

Larger rooms with separate living areas

Lake Views

Private balconies overlooking Lake Kivu

Welcome Treats

Complimentary refreshments upon arrival

Premium Furniture

Luxurious seating and work areas

Upgraded Bathroom

Spa-quality fixtures and amenities

Priority Service

Enhanced concierge and room service

Guest Services

Personalized Services

Dedicated support to make your stay seamless and memorable

Airport Transfers

Convenient pick-up and drop-off service from Kigali International Airport. Pre-book for hassle-free arrival.

Private vehicle
Professional drivers
2.5 hour journey

Tour Planning

Our concierge team helps arrange tours and excursions around Lake Kivu and greater Rwanda region.

Local expertise
Custom itineraries
Guide recommendations

Special Celebrations

Make your special moments unforgettable. We arrange celebrations, romantic dinners, and surprises.

Anniversary packages
Birthday arrangements
Romantic setups

Business Support

Essential business services for traveling professionals including printing, faxing, and meeting spaces.

Printing & copying
Meeting room access
High-speed internet

Medical Support

Access to medical assistance and local healthcare facilities. First aid available on-site.

First aid kit
Doctor on-call
Hospital contacts

Financial Services

Currency exchange assistance and information about local banking services for your convenience.

Exchange guidance
ATM directions
Card payments accepted

Guest Policies & Information

Important information to ensure a smooth and enjoyable stay

Check-in & Check-out

Arrival & Departure Times

Check-in Time

From 2:00 PM onwards

Early check-in subject to availability

Check-out Time

Until 11:00 AM

Late check-out available on request (additional charges may apply)

Cancellation Policy

Flexible Booking Terms

Free Cancellation

Cancel up to 48 hours before arrival for full refund

Late Cancellation

Cancellations within 48 hours: First night charged

No-Show Policy

Full booking amount charged for no-shows

Children Welcome

All ages accepted. Extra beds available on request

Pet Policy

Please contact us in advance for pet accommodation

Non-Smoking

All indoor areas are non-smoking. Designated areas available

ID Required

Valid photo ID and credit card required at check-in

Have Questions About Our Amenities?

Our team is ready to answer any questions about our facilities, services, or policies